Counseling Department

Frequently Asked Questions

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Before you schedule an appointment, complete the following: 

• Appointments are only open to Hancock students.  An online admission application must be on file.  If you have been absent for two consecutive primary semesters (fall and spring), you are required to update your application. 
• If you are an incoming student transferring from another college and need your transcript(s) evaluated, please take the following steps prior to scheduling your appointment.
  1. Order all official transcripts to be directly sent to our Admissions and Records Office. 
  2. Wait for an email confirmation that your transcript(s) were received and evaluated. 
  3. Once confirmed, schedule your counseling appointment.

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Reasons to schedule a counseling appointment:

• Develop a Comprehensive Student Education Plan (SEP)- New or Update
• Explore majors
• External Transcript Evaluation
• Transfer Planning
• Career Planning
• Apply for a degree and/or certificate using external transcripts 
• Apply for a CSU and/or IGETC general education certification using external transcripts 
• Apply for an Academic Renewal using external transcripts 
• Review University Application
• Review Transfer Admission Guarantee (TAG) Application
• Appeal an Excessive Course Attempt (4th attempt)

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If you are part of a support program, we encourage you to schedule an appointment with your program counselor.

EOPS Programs
College Achievement Now | CAN
Learning Assistance Program | LAP
MESA | STEM

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You have two ways to schedule a general counseling appointment.

1. Call the Counseling Department at 805-922-6966 ext.3293, or
2. Use the Successnet link below to schedule an appointment.

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Meet with a counselor in a specialized area:

Frequently Asked Questions

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Drop-In Questions:

• Adding/Dropping classes
• Apply for a degree and/or certificate with no external transcripts
• Apply for a CSU and/or IGETC general education certification with no external transcripts
• Academic Standing/Probation Questions
• CCPG Appeal
• Apply for an Academic Renewal with no external transcripts
• Apply for a Prerequisite Appeal
• Apply for Reinstatement (Dismissed Students)
• Requesting Excess Units
• Pass/No Pass Questions
• Student Services and Community Referrals

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Counseling Drop-In Hours:

Monday             8-6 p.m.
Tuesday            8-6 p.m.
Wednesday      8-4:30 p.m.
Thursday           8-4:30 p.m.
Friday                8-4 p.m.

Please arrive/call the Counseling Department to check-in.  Wait times may vary.  A counselor will call you on a first-come, first-served bases. 

Email your quick question to counseling. We encourage you to use your Hancock email account.  The email must include your Student ID number, better known as your H#.  The response time will depend on the volume of emails.  Most questions will be responded to within three business days.  Please email your questions to counseling@hancockcollege.edu.