Novel Coronavirus
What you need to know

Most classes are not currently canceled. However, the method in which they are being taught has changed.  View list of canceled classes.

The college continues to monitor advisories and follow the guidance of the Centers for Disease Control (CDC), which instructs the college to work with the Santa Barbara County Public Health Department (SBCPHD) on decisions about canceling classes and closing campus. At this time, the SBCPHD is not recommending canceling classes.

However, the college has canceled multiple courses due to the inability to offer them remotely. Please visit our Canceled Classes webpage for up-to-date course cancelations.

The academic calendar will change. Classes will end one week later this spring semester, and final exams will be scheduled one week later from the current dates. Changes to summer and fall schedules will be announced once finalized.

 At this time, no spring courses already in progress will be canceled as a result of low enrollment.

For the safety of our students, all classes with the HEAL, HOEC, and OLDR prefixes and all citizenship, vocational education, and workplace preparation courses are postponed or canceled.

All Noncredit ESL courses, PARN courses, and Foster Care and Kinship Education courses are transitioning to online instruction in a format as close to face-to-face instruction as possible. Some basic skills (BASK) courses are also transitioning to online instruction. However, BASK courses requiring the use of a lab, such as the GED prep courses, are postponed until further notice. 

All fee-based courses are canceled. Prorated refunds are provided automatically. 

For questions about a specific class or program, contact Community Education at 1-805-922-6966 ext. 3209 or email CommunityEducation@hancockcollege.edu. 

We are still awaiting guidance from the Chancellor’s Office about classes, labs, and on-site trainings that are not easily transferred to online formats.

The college is looking into virtual labs to continue instruction for CTE and STEM students with the hope that competency-based testing can be conducted once we return to face-to-face instruction.

This is still undetermined at this time. Hancock students will be notified once the college reaches a decision.

The PSTC is operating in a similar fashion to the Santa Maria campus. The PSTC facility is currently being utilized by our public safety partners and our Law Enforcement Academy officers. Online course offerings are not impacted by this current situation and are proceeding this spring as usual. 

The campuses are not closed; however, most college departments are now operating remotely. Students are encouraged not to come onto campus unless necessary. The Academic Resource Center on the Santa Maria campus will be open for lab usage; hours of operation to be determined.

The bookstores also remain open with limited hours of operation, as well as Campus Graphics (bldg. H), Administration (bldg. B) and Student Services (bldg. A). Students should not come to any college sites unless otherwise notified by a college administrator. Full-time faculty are available remotely during their regularly scheduled office hours.

Hancock is planning to continue with instruction for Concurrent Enrollment students. Our expectation is that during high school closures, Concurrent Enrollment instructors will transition to online teaching.  

Please regularly check your myHancock email and Canvas for important information and updates. In some cases, the college will send you information via text message.

Look for the purple Canvas button at the top right of the Hancock web page or go directly to this link: https://hancockcollege.instructure.com/login/saml.

You can also download the Canvas app on your mobile phone here.  

New to using Canvas? Learn how to get started with these short, helpful how-to videos. 

Comcast has free Wi-Fi available throughout Santa Barbara County. Visit the Xfinity Wi-Fi webpage to find a hotspot location. You can find more information from Comcast here. Please visit our Student Resources webpage for information on the different Wi-Fi options available to students.

If you need to borrow a laptop for the spring semester, please complete this form: https://tinyurl.com/AHCTechCheck. You must complete this form to receive a laptop. Please note that the college has a limited supply of laptops. Completing the form does not guarantee a laptop will be available. In the event that a laptop is unavailable, you will be contacted when one is available.

Students can print materials via a new system at Campus Graphics. Please submit your print files (PDF, PP, WORD) to the Campus Graphics webpage.

When submitting work to be printed by Campus Graphics, please provide the information requested.  When the print job has been completed, the student will be notified of a pickup date and time. Campus Graphics staff will place the printed job on a table on the outside glass front door of bldg. H, Room 102. Students are asked to stay back 10 feet from Campus Graphics staff.

Printed work for LVC students can be picked up at LVC campus security. If no one is in the office please call Ext. 5652 or 3652. Please allow 2-3 business days for LVC student printing service.

While the COVID-19 shelter in place is in effect, all printing is free to AHC students. 

The Academic Resource Center on the Santa Maria campus is open by appointment only for computer use. Call ext. 4950 to set up an appointment. Student Services (bldg. A) and Administration (bldg. B) are also open.

The college plans to continue all services. For the health and safety of students and staff, these may shift to remote and online modalities, or change the way students access each service. Contact the service you need directly by using our email and phone directory. 

AHC bookstores are open with amended hours for each location.

The Santa Maria store is open Monday-Friday from 10 a.m. - 2 p.m. with walk up window service.

The Lompoc bookstore is open Monday and Thursday from 10 a.m. to 2 p.m. for students to shop.

Students who need to come in to choose art supplies, ceramics, or general supplies are able to enter the store to shop in limited numbers.

Students who are not able to shop during operating bookstore hours or have special needs can contact the bookstore to make appointments. 

The bookstore also offers FREE shipping for all online orders, no minimum purchase, at our website www.hancockcollegeshop.com. 

Yes. All tutoring services have moved online.  

The Tutorial Center, Writing Center, Math Center, and MESA/STEM are offering tutoring remotely with faculty and/or student tutors using Cranium Café. You can access Cranium Café through the myHancock portal. 

The Counseling office has transitioned to serving students in a virtual environment.

Counselors are now available to serve you through various remote modalities. We are able to assist you via telephone, email, online chat, and/or video-conferencing. Students wishing to "see" their counselor through video-conferencing are able to do so by using Cranium Café. We encourage you to find a modality that fits your needs.

We know this is a time of uncertainty and concern for many of you, and we want to reassure you that although we may not be able to offer in-person services at this time, we will continue to be available to assist you. 

Visit the Counseling office website for more information.

Yes, we are open to help you on the phone and via email communication. To honor social distancing, we are not open for in-person interactions. Please call or email, and we will help you. 

https://www.hancockcollege.edu/admissions/index.php 

Although the facility is currently closed to students, office staff may be available to assist you with office-related business, e.g. calculator returns, weekdays, typically 9 a.m. – 5 p.m. Please call 1-805-922-6966 ext. 3463 for assistance or email mmajoue@hancockcollege.edu

For online math tutoring, sign into myHancock, click on the link to Cranium Café (orange letter "C" icon at top of Student Home page), look for the Math Center group of tutors, and knock on the door of a tutor who is online. Visit the Math Center webpage for more information.

The Allan Hancock College library will be physically closed for the time being. Users can still access the many digital resources of the library 24/7, including article databases, e-books, streaming films, and the library catalog.

Please visit the library's COVID-19 Resources webpage for additional helpful links.

Students can make an appointment to meet via phone or video conference by calling the Santa Maria or LVC office. Students remain eligible for all of the same accommodations, but may not have the same need because of the online class format. 

For example, if you use an adaptive desk in class, that isn’t something that you will need for an online course. 

If you are currently eligible for extended time, you will receive that through your Canvas course shell. Please email your instructor reminding them that you are eligible for extended time. If you need a copy of your accommodation form, please email or call your counselor. 

Students can continue to get equipment, assistive technology, and software needed to transition online. If students are using Kurzweil (our most common software), they will still have access to it through the internet. You can contact your counselor if there is equipment you believe is needed for access.

Julia Townsend has been working with instructors to be sure that the transcribers are in your Zoom course/Canvas shell. If you have any trouble, please reach out to her. 

If you are in a class with synchronous lectures (i.e. live at the time of class) or recorded audio, you are welcome to request your note taker. Please call the LAP office so that arrangements can be made for you to get your notes electronically. 

LAP counselors, specialists, and deaf services are available to serve you through various methods. We are able to assist you via telephone, email, online chat, and/or video-conferencing. Students wishing to "see" their counselor through video-conferencing are able to do so by using Cranium Café or Zoom. Both can be accessed via a smart phone or a computer. We encourage you to find a method that fits your needs. Visit the LAP webpage for more information.

AIM to Dream Center services will be provided remotely. If you have any questions or concerns, feel free to contact us at aim@hancockcollege.edu or email the Coordinator Mayte Solis at msolis@hancockcollege.edu.

https://www.hancockcollege.edu/aimtodream

In an effort to stop the spread of COVID-19, Student Health Services has transitioned to serving students in a virtual environment.

Mental health counselors and nursing services are now available to serve you through new ways. We are able to assist you via telephone, email, online chat, and/or video-conferencing. Students wishing to "see" their counselor or a nurse through video-conferencing are able to do so by using Cranium Café, which is accessed via a smart phone or a computer. We encourage you to find the method that fits your needs.

Visit the Student Health Services web page for more information.

In an effort to stop the spread of COVID-19, Financial Aid is not open for in-person visits. 

However, you can contact Financial Aid via phone, email, or online chat.

For more information, visit the Financial Aid website.

The EOPS, CalWORKs and CARE/NextUp programs are here for you, even though our physical space is currently closed. We are open virtually through various telephone and online modalities.

Our hours are Monday - Thursday from 8 a.m.-4:30 p.m., and on Fridays from 8 a.m.-4 p.m. Counselors and specialists are available to serve you. We can assist you via telephone, email, online chat, and/or video conferencing. 

Students wishing to "see" their counselor through video conferencing can do so by using Cranium Café. We encourage you to find a modality that fits your needs.

Please call our office today at 1-805-922-6966 ext. 3214, ext. 3623, or ext. 5249 and our staff will connect you. 

Promise students who need to drop a a minimum of 12 units in fall 2020 and spring 2021 semesters. If they need to drop an English or math class, Promise students need to register for an English or math class the following semester.

Hancock is encouraging all students to stay enrolled in their classes and to not drop classes without speaking to a counselor first. 

Deadlines for dropping classes are changing, and guidance for students about their grading and drop options will be posted soon. The college is investigating several grade options, including pass/no pass (pass/fail).

As courses are transitioning to remote instruction, most exams and finals will also be conducted remotely. There may be some exceptions, so please check with your instructors about how exams and finals will be offered for specific courses. 

Students can apply for emergency funds to help with essential food, housing, medical, or transportation expenses.

For questions about your tuition and financial aid, contact the Financial Aid office.

Faculty can provide course materials digitally through Canvas.

Faculty can also submit print work to Campus Graphics via the online submission website. Simply fill out the quick copy or print work order and use the department/dean FOAP that was issued to you when you registered with Campus Graphics.

Look for the purple Canvas button at the top right of the Hancock web page or go directly to Canvas. 

New to using Canvas? Hancock provided a detailed training video for faculty on the college’s YouTube channel. 

Comcast has free Wi-Fi available throughout Santa Barbara County. Visit the Xfinity webpage to find a Wi-Fi hotspot location near you. You can find more information from Comcast here.

The academic calendar will change. Classes will end one week later this spring semester, and final exams will be scheduled one week later from the current dates. The updated academic calendar will be released once approved.

The college is exploring the possibility of adding the pass/no pass (pass/fail) grade option to existing courses at the request of instructors. We expect to receive guidance on this topic from the Chancellor’s Office soon.  

The District has an Employee Assistance Program (EAP) provided through Anthem. This free, 24-hour service is available to staff and dependents. 

Services can be accessed by calling 1-800-999-7222 or on their website using “SISC” as the employer code.

Course offerings are based on student demand. Community colleges historically see enrollment increases during down economies. We won't know the future staffing levels needed until students begin to enroll for the next semester.

Employees who pick up their paychecks will receive them by mail. Direct deposit will continue.

Beginning April 1, 2020, employees may also be eligible for emergency paid sick time under Families First Coronavirus Response Act (FFCRA).