Any hold that prevents registration, which is placed on a student account at Allan Hancock College, will prevent a student from the following:
- Adding classes
- Dropping classes on myHancock portal
It is the student's responsibility to clear holds in a timely manner. Holds for CA residency and other hold types as indicated in the Hold Type Descriptions, must be resolved with the department that requested the placement of the hold, as referenced in the hold type description.
Student Account Fee Holds
To see if you have a hold, sign into your myHancock portal, select the "Fees and Balances" link and then select the "View fees and deadlines" link. Enter the current term and press submit. The "Any Active Holds" section will display all active holds on your student account.
If you have a fee hold, the description will indicate what the hold is for and if you need to contact a department directly. If you have a hold for a non-returned item, (library book, athletic equipment, math center calculator, etc.) you must return that item directly to the department or pay the replacement charge that as been placed on your student account. Once the item has been returned or the charge paid, the hold will be removed within 24 hours.
The chart below lists the different type of fee holds.
|CODE||TYPE||HOW TO CLEAR THE HOLD||REASON FOR HOLD|
|NU||Non-Sufficient Funds Check||Payment can be made online or in-person at a cashier services office,||A payment made by check was returned to the college for insufficient funds.|
|OD||Over Due Fees||If the hold is for a non-returned item, the item can be returned to the department or payment of the replacement charge can be made through your myHancock portal or in-person at a cashier services location.||
|OR||Over Due Registration Fees||.Payment can be made online or in-person at a cashier services office,||The student account has a balance due.|
|WB||Write Off Bookstore (Not Follett)||Contact the cashier services office firstname.lastname@example.org or 805-922-6966, ext. 3270 or 3582.||This is related to non-returned items from the prior Bookstore, not Follett. The charge has been written off of the student account but is still due.|
|WE||Write Off EOPs||Contact the cashier services office email@example.com or 805-922-6966, ext. 3270 or 3582.||This is related to non-returned items for the EOPs office. The charge has been written off of the student account but is still due.|
|WO||Write Off||Contact the cashier services office firstname.lastname@example.org or 805-922-6966, ext. 3270 or 3582.||This is related to outstanding fees, which could include enrollment fees and disbursed financial aid the student was no longer eligible for.. The charge has been written off of the student account but is still due.|
If you have further questions, contact the cashier services department at email@example.com or call 805-922-6966 ext. 3270 or 3582.
Other holds may also prevent registration. The chart below lists the different types of registration holds and where these holds may be resolved. All holds must be cleared prior to registration.
Types of holds and where the holds may be resolved
|CODE||TYPE||WHERE TO CLEAR THE HOLD||HOW TO CLEAR THE HOLD||REASON FOR HOLD|
|AB||AB 540 Hold||Admissions & Records||Submit AB 540 Nonresident Tuition Form||AB 540 eligible student missing documentation/application.|
|AD||Admissions Office||Admissions & Recordsfirstname.lastname@example.org||Admissions hold|
|RE||Admissions Residency Hold||Admissions & Records||Submit California Residence Questionnaire||Out of State or homeless designation. Provide proof of residency|
|CN||College Now Student||Admissions & Recordsemail@example.com||Student needs clearance via submitting CN paperwork.|
|CE||Community Education||Community Education||805-347-7553||Various reasons. Please contact the department.|
|IH||Institutional Hold||Vice President of Student Services (VPSS)||805-922-6966 ext. 3650||Corrective measure enacted by VPSS.|
|IN||International (F Reside)||Admissions & Records||International_Students@hancockcollege.edu||Incomplete application or non-compliant I-20 status/this hold is placed if the student does not have citizenship|
|IA||Invalid CCCApply App||Admissions & Recordsfirstname.lastname@example.org||Database shows similar student account. Potential duplicate.|
|IR||Invalid Record||Admissions & Recordsemail@example.com||Duplicate Banner record|
|OO||Out of State Online Student||Admissions & Recordsfirstname.lastname@example.org||Out of State or homeless designation. Provide proof of residency|
|SR||Suspicious Record||Admissions & Recordsemail@example.com||Application flagged by CCCApply or AHC. Prove identity.|
|VP||Vice President /Disciplinary||Vice President of Student Services||805-922-6966 ext. 3650||Corrective measure enacted by VPSS.|