Purchase Hancock Wine
Terms and Conditions
- 21 Years of Age or Older to Purchase: We do an age verification on all sales.
- 21 Years of Age or Older & In Person Signature Requirement: Deliveries require an adult signature of 21 years of age or older. After 3 attempts to delivery, shipments are held at UPS for 5 days and then returned. We hope this does not happen as we provide advance notice and tracking numbers for shipments.
- Returned Packages: A return packaging fee as well as reshipping fee may be charged to the customer.
- Re-Shipping: Package(s) which are returned due to failed delivery and re-shipped will incur the re-shipping.
- Redirected shipments: We are happy to redirect your shipment. Once shipped, if you do need to change shipping destinations, a redirect and any additional shipping costs will be applied.
- Tracking: Shipping tracking numbers are provided so you are aware of when a shipment is due to be delivered and can arrange for an adult of 21 years of age older to be available to sign for the package.
- Legal Restriction: Unfortunately, regulations restrict us from shipping alcohol to PO Boxes or APO/FPO addresses.
- Taxes & limitations: Individual state regulations for taxes and limits do apply.
- Returned shipments: You are responsible for shipping, return and re-shipping costs.
- Regulations for shipping wine/mead/cider vary by state. We comply with all regulations based on their individual shipping laws and limitations. Due to current state regulations, we regretfully cannot ship wine to all states.
- Damaged shipments are insured. Please notify the winery if you incur such a shipment.
- Sold: Once the order is processed the wine is considered purchased even if returned.
- Heat & Weather Conditions: Because of our sensitivity to the temperature variances that can occur during the summer months, we generally ship Monday through Wednesday. We may, at times, contact customers to consult on overnight shipping or a holding the shipment back to ensure the integrity of their wines.
- Delivery Schedule: Wine is shipped via UPS.
- Will Call: Orders can be placed via the website or phone and then picked up at the winery. Once your order has been processed, you will be contacted by the winery to confirm your order is ready to pick up. Will Call orders must be picked up within 30 days. After 30 days, your order will be shipped to you and shipping costs will be applied.
- Return Policy: We stand behind every wine we make, and we want you to be completely satisfied with your purchase. If, you are not satisfied with your order, please contact us within 30 days of receipt of your order and we will arrange for replacement (pending availability) or refund.