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Outcomes

Student Learning Outcomes (SLOs) are the knowledge, skills, abilities, and attitudes that a student is expected to achieve by the end (or as a result) of his or her engagement in a given educational experience.

SLOs are defined for all levels of the college. Course or service SLOs should align with the program SLOs identified by each discipline or student services unit; similarly, every program and service on campus should address at least one institutional learning outcome.

• Institutional Learning Outcomes
• Course Level Outcomes
• Program Level Outcomes
• Student Services Outcomes
• Administrative Service Area Outcomes

institutional learning outcomes

What does Allan Hancock College contribute to the lives of its students? This question has inspired a dialog among our faculty, staff and students.

Upon receiving an associate’s degree from Allan Hancock College, students will have achieved proficiency in communication; critical thinking and problem solving; global awareness and cultural competence; information and technology literacy; quantitative literacy; scientific literacy and personal responsibility and development. The following ILOs are integrated as knowledge, skills, abilities and attitudes into a variety of courses and student services available at the college.

COMMUNICATION

Communicate effectively using verbal, visual and written language with clarity and purpose in workplace, community and academic contexts.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Read effectively for many purposes including information gathering, appreciation, and analysis.
• Write clearly, concisely, and accurately in a variety of contexts and formats and for many audiences.
• Speak effectively in many different situations, involving diverse people and viewpoints.
• Listen actively and analyze the substance of others’ comments.
• Demonstrate effective visual literacy.

CRITICAL THINKING & PROBLEM SOLVING

Explore issues through various information sources; evaluate the credibility and significance of both the information and the source to arrive at a reasoned conclusion.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Apply a variety of critical and creative strategies for solving complex problems.
• Generate and explore questions and arrive at reasoned conclusions.
• Synthesize ideas and information from various sources and media.
• Evaluate the credibility and significance of sources and material used as support or evidence.
• Identify assumptions, discern bias, and analyze reasoning and methods.

GLOBAL AWARENESS & CULTURAL COMPETENCE

Respectfully interact with individuals of diverse perspectives, beliefs and values being mindful of the limitation of your own cultural framework.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Develop an awareness of one’s own cultural framework and how it informs one’s perspectives and experiences.
• Recognize the interdependence of societies that participate in or depend on world economies, political systems, and the planet’s finite and fragile resources.
• Act with sensitivity, respect, and integrity in interactions with individuals and peoples of diverse perspectives, beliefs, and values.
• Develop an awareness of the importance of civic and community participation.

INFORMATION AND TECHNOLOGY LITERACY

Define what information is needed to solve a real-life issue then use appropriate technologies to locate, access, select and manage the information.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Use a computer to perform basic functions appropriate to the classroom and workplace.
• Select and use technology appropriate for the task.
• Determine the nature and extent of information needed.
• Locate, access, manage, and evaluate information from multiple sources.
• Use information ethically and legally.
• Develop the ability to understand the applications and implications of technology in society.

QUANTITATIVE LITERACY

Use mathematical concepts and models to analyze and solve real life issues or problems.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Perform calculations accurately.
• Interpret mathematical models such as formulas, graphs and tables.
• Apply mathematical concepts to solve problems.
• Create and analyze mathematical models of real-world situations.

SCIENTIFIC LITERACY

Use scientific knowledge and methodologies to assess potential solutions to real-life challenges.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Demonstrate a science-based understanding of the natural world.
• Apply scientific concepts and models to solve complex problems within the natural world.
• Describe and demonstrate the use of the scientific method.
• Demonstrate science-based knowledge in daily life situations.

PERSONAL RESPONSIBILITY & DEVELOPMENT

Take the initiative and responsibility to assess your own actions with regard to physical wellness, learning opportunities, career planning, creative contribution to the community and ethical integrity in the home, workplace and community.

Examples of when students have demonstrated mastery of this ILO includes, but is not limited to:

• Demonstrate an understanding of ethical issues and the ability to make ethical decisions in complex situations.
• Acquire knowledge and exercise choices that enhance wellness.
• Develop responsibility for one’s own actions and participate actively in pluralistic society.
• Produce and/or respond to artistic or creative expressions.
• Participate effectively in teams, provide leadership, make decisions, and seek consensus when appropriate.
• Value and apply lifelong learning skills for personal and professional growth.
• Value one’s personal role in sustaining the ecosystem.
• Develop career goals and plans to accomplish them.

The breadth and depth of experience and proficiency that any individual student may reach in each of these outcomes is, of course, dependent upon the student, his or her program or course of study, and his or her length of college attendance.

 

course learning outcomes

The official course outcomes are now listed in eLumen. Faculty members may log in to eLumen using their myHancock login/password to locate the outcomes that IRP has on file. If your outcomes are missing or you have further questions or require eLumen training, please contact Jennie Robertson, Learning Outcomes Analyst in IRP at ext. 3880 or by email.

 

program learning outcomes

The official program outcomes are now listed in the college catalog on pages 61-111.

 

student service outcomes

The Student Services Division at Allan Hancock College has identified learning outcomes to support student programs and services. The assessment of those outcomes enables the college to understand its effectiveness and improve student services and support functions. 

ADMISSIONS & RECORDS

• SLO 1: Students will be able to determine their fees and will pay them on time.
• SLO 2: Students will be able to access The National Student Clearinghouse.
• SLO 3: Students will be able to login to myHancock successfully and troubleshoot login problems independently.
• SLO 4: Students will be able to access their AHC records through their student portal.
• SLO 5: Faculty will be able to submit their census rosters by the due date.
• SLO 6: Faculty will be able to submit their grades on time.

CAN (TRIO)

• SLO 1:  Acceptance Meeting - Student will be able to identify specific services and program requirements.
• SLO 2:  Campus Visits - Student exposure to university culture and admissions requirements help them choose their preferred transfer school(s).
• SLO 3:  Academic/Personal Counseling - Student will begin to develop decision-making skills to aid their education and career goals by reviewing academic progress and academic direction.
• SLO 4:  Financial Literacy - Students learn real-world financial management strategies and options on financing their education.
• SLO 5:  Happy Hour - Students will increase their cultural and professional awareness and networking opportunities.
• SLO 6:  Peer Mentoring - Students will establish a relationship with a peer and learn about academic and campus resources and effective learning-skills techniques.

COUNSELING/UNIVERSITY TRANSFER CENTER (UTC)

• SLO 1: Students are  able to identify support services appropriate to their success.
• SLO 2: Transfer students are able to complete the appropriate application for a given university.
• SLO 3: Students are able to navigate online counseling resources.
• SLO 4: Students are able to identify barriers to their academic success.
• SLO 5: Students are able to identify strategies and interventions to overcome barriers to achieving academic success.
• SLO 6: Transfer students are able to identify at least one university that offers their major.
• SLO 7: Students are able to articulate short term educational goals.
• SLO 8: Students are able to articulate long term educational goals.
• SLO 9: Students are able to develop a semester by semester academic plan.

CalWORKs

• SLO 1: Students will be able to identify major CalWORKs program requirements and services.
• SLO 2: Students will be able to identify individual needs.
• SLO 3: Students will identify solutions to the identified individual needs.
• SLO 4: Students will demonstrate the ability to complete the entire financial aid process.
• SLO 5: Students will utilize myHancock email account as a communication tool.
• SLO 6: Students will be able to articulate short and/or long term goal(s) to develop their Student Educational Plan.

EOPS/CARE

• SLO 1: Students will will be able to follow through with deadlines and requirements as contracted in EOPS.
• SLO 2: Students will be able to apply time management skills in priority registration.
• SLO 3: Students will demonstrate the ability to complete FAFSA online and financial aid process.
• SLO 4: Students will utilize student portal to access academic information.
• SLO 6: Students will utilize email accounts and use as communication tool.
• SLO 7: Student will articulate short and/or long term goal(s) and develop a semester by semester plan.
• SLO 8: Student will assess barriers to their success and identify strategies and necessary services/resources.

FINANCIAL AID

• SLO 1: Students will be able to complete the financial aid application independently.
• SLO 2: Students will be able to comprehend and comply with the financial aid processes following the submission of the FAFSA application.
• SLO 3: SAP workshop attendees will be able to understand the basic components of the FA SAP policy.
• SLO 4: Students who meet with peers will be able to demonstrate the ability to check their FA status online.
• SLO 5: Students will be able to identify various sources of aid (grants, loans, scholarships, Veterans etc.)
• SLO 6: Student will be aware of financial aid application and/or processing deadlines.
• SLO 7: Students will understand the basic components of financial literacy.

HEALTH SERVICES

• SLO 1: Students will increase their general awareness of Health Services.
• SLO 2: Students will gain new knowledge regarding their individual health concern following a visit to the health center.
• SLO 3: Students will be aware of the college smoking policy and cessation services.
• SLO 4: Students will gain and retain new knowledge on Sexually Transmitted Infections (STI) following a class presentation.
• SLO 5:  Students participating in a class presentation on STI’s will indicate a willingness to share new information with friends, and will report sharing new information at 2-month follow up.
• SLO 6: Students will know their high risk alcohol behavior score following a screening in health services.
• SLO 7: Students will gain and retain new knowledge regarding depression and suicide prevention following a class presentation.

LEARNING ASSISTANCE PROGRAM (LAP)

• SLO 1: Request and use a disability related accommodation in a timely manner.
• SLO 2: Identify accommodations that are related to his or her disability.
• SLO 3: Use the learning strategies recommended by his or her disability specialist.
• SLO 4: Use adaptive computer technology when related to his or her disability.

LIBRARY SERVICES

• SLO 1: Students will navigate a physical or virtual library to find a variety of resources to answer information needs.
• SLO 2: Students will use the research process to efficiently locate and use the most appropriate source of information for a problem or question.
• SLO 3: Students will evaluate the quality of information sources for bias, currency, authority, accuracy, and coverage.
• SLO 4: Students will use information ethically by citing sources, not representing work attributable to others as their own, and requesting permission for use of copyrighted materials.

NONCREDIT MATRICULATION

• SLO 1: Students will be able to list at least 3 services.
• SLO 2: Students will be able to decode Community Education Publication.
• SLO 3: Students will be able to use campus resources.

STUDENT ACTIVITIES

• SLO 1: ASBG and Student Clubs will organize and participate in civic and community causes, i.e., Bulldog Bow-WOW, Diversity Day, Cinco de Mayo, Christmas toy and food drive, blood drive.
• SLO 2: ASBG and Student Club member will be able to identify resources and procedures needed to organize an event.

TESTING CENTER

• SLO 1: Students will understand the importance of good test preparation and the consequences of not preparing for the assessment test.
• SLO 2: Students will be able to identify their English/math course/s they placed into and identify the next step in the matriculation process.

TUTORIAL CENTER

• SLO 1: Students will successfully complete the courses in which they receive tutorial services.
• SLO 2: Students will be able to identify their own learning styles.
• SLO 3: Students will be able to identify and articulate their content related questions.
• SLO 4: Students will be able to break down the subject matter into manageable steps to arrive at solutions.
• SLO 5: Students will be able to apply study skills techniques for reading textbooks and other course materials.
• SLO 6: Students will be able to utilize at least one notetaking method appropriate for their learning style.
• SLO 7: Students will be able to prioritize their study time.
• SLO 8: Students will be able to determine how much time is needed to be successful in a specific course.
• SLO 9: Students will be able to make and use a time management schedule.

 

ADMINISTRATIVE SERVICE AREA outcomes

The various administrative units at Allan Hancock College have identified outcomes to support their areas. The assessment of those outcomes enables the college to understand its effectiveness and improve administrative functions. 

AUXILIARY ACCOUNTING SERVICES

• SAO 1: Close AHC Foundation books within two weeks of month end.
• SAO 2: Process all Accounts Payable within the vendor terms.
• SAO 3: Process Bookstore and AHC Foundation payroll on-time with 99% accuracy.
• SAO 4: Perform at least one random Bookstore safe count each month.
• SAO 5: Provide a 12 business day maximum turnaround on green sheets that are complete, comply with appropriate codes and have required back-up and authorization.

AUXILIARIES - PCPA

• SAO 1: Maintain a positive fund balance at fiscal year-end.
• SAO 2: Achieve 65% average capacity in all venues.
• SAO 3: Provide monthly financial package to PCPA Managers with summary of results within two weeks of month-end.
• SAO 4: Establish a bi-monthly payroll for hourly employees and monthly payroll for exempt salaried employees by the 26th of each month.
• SAO 5: Update Employee Handbook and keep current each year.
• SAO 6: Provide patrons with excellent service at the box office.
• SAO 7: Ensure patrons have a safe and pleasant experience while attending productions.
• SAO 8: Optimize box office staffing to provide maximum customer service at minimum cost per hour (goals to be determined).
• SAO 9: Collaborate with the PCPA Foundation to evaluate the role and mission of the PCPA Foundation as a supporting organization of PCPA in an effort to grow contributed income and development activities.
• SAO 10: Continue focus on audience development.
• SAO 11: Develop and implement a formal plan and process for funding equipment and technology requirements.

BOOKSTORE

• SAO 1: Implement Bookstore staff reorganization.
• SAO 2: Expand rental program.
• SAO 3: Develop campus partnering program.
• SAO 4: Develop structured student employee position and training program.
• SAO 5: Revise web site.
• SAO 6: Restore Bookstore profitability.
• SAO 7: Implement revised internal control procedures and hardware.

BUSINESS SERVICES

• SAO 1: Timely distribution of student refunds.
• SAO 2: Successful implementation of online parking permit system.

CAMPUS GRAPHICS

• SAO 1: Enhance/increase campus graphics insourcing services to students, staff and non-profits.
• SAO 2: Enhance/increase communication to students and non-profits about campus graphics services.
• SAO 3: Provide a retail presence for students, staff and non-profits.

CAMPUS POLICE

• SAO 1: Reduction in crime.
• SAO 2: Increase in number of crimes solved.
• SAO 3: Overall feeling of safety on campus.

AHC FOUNDATION

• SAO 1: Engage in timely, accurate communication with donors.
• SAO 2: Successfully acquire resources to address the college’s identified critical needs.
• SAO 3: Maintain compliance with all Federal, State, and District standards to enable the AHC Foundation to continue to operate as a non-profit organization.
• SAO 4: Build awareness among college employees of how the AHC Foundation can support their programs.

HUMAN RESOURCES

• SAO 1: The institution maintains a sufficient number of qualified staff with full-time responsibility to the institution.
• SAO 2: The institution has a sufficient number of support staff and administrators with appropriate preparation and experience to provide the administrative services necessary to support the institution’s mission and purposes.

INFORMATION TECHNOLOGY SERVICES

• SAO 1: Employees are provided with the technology resources needed to accomplish their functions.
• SAO 2: Employees are satisfied with the outcomes of their technology support requests.

INSTITUTIONAL GRANTS

• SAO 1: Develop new resources to increase the amount of external support for educational programs and support services.
• SAO 2: Enhance the college’s capacity to develop proposals and administer funded projects.
• SAO 3: Strengthen campus and community collaborations.

INSTITUTIONAL RESEARCH & PLANNING

• SAO 1: Respond to requests for data by date needed.
• SAO 2: Complete federal and state reports by due dates.
• SAO 3: Provide access to common program review / annual updates data.
• SAO 4: Archive program review and annual updates documents.

PLANT SERVICES

• SAO 1: Maintenance – Reduce the time frame for completing repair work orders to within one week from submittal to completion.
• SAO 2: Custodial – Improve cleaning efficiency of custodial staff by improving cleaning methods and equipment to maintain Level III Cleanliness.
• SAO 3: Grounds – Reduce the campus grounds water usage and improve the landscaping with more native vegetation.
• SAO 4: Transportation – Improve staff transportation and reduce fossil fuel costs by adding more alternative fuel vehicles.

PUBLIC AFFAIRS AND PUBLICATIONS

• SAO 1: Enhance/increase communication to students, staff and the public via social media channels.
• SAO 2: Increase web traffic and “self serve” options for students and the public to access college information.
• SAO 3: Provide valuable real-time information via the Student Helpdesk.

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