Distance Learning Student Support

This is an overview of how to get started in your Blackboard course. Please note that your courses may look different from course to course it all depends on your instructor's course design choices.

Your instructor is your first resource for finding course materials and other items inside your Blackboard course. Check with them first if you have a question regarding something in the course.

An online course has a unique culture and etiquette. Unlike popular social media that you may already be using in your daily life, such as Facebook or Twitter, online course etiquette more closely resembles that of a traditional, on-campus course. See Online Course Etiquette for some guidelines you can follow to help you be successful in your online course.



  1. First, there is a link in Blackboard to a Frequently Asked Questions (FAQ) page that can help a majority of questions you probably have. It is the question mark icon in the upper right corner of the screen.



  1. Second, ask your classmates. Many courses have a discussion board dedicated to student questions and conversation. Odds are a ‘techy’ in your class will be able to help you.

  2. Third, ask your instructor. If you’ve looked at the FAQs, read the syllabus for the class, and asked your classmates, and you still need assistance, than email your instructor for help. 

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Monique Arzaga

Monique Arzaga
Cosmetology Student

Cosmetology
"Attending Allan Hancock College has been very good because it's close to home and the atmosphere is welcoming. My instructors are very helpful when I don't understand something and everything we learn is fun."
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Last Modified Oct 29, 2014