Distance Learning Student Support

This is an overview of how to get started in your Blackboard course. Please note that your courses may look different from course to course it all depends on your instructor's course design choices.

Your instructor is your first resource for finding course materials and other items inside your Blackboard course. Check with them first if you have a question regarding something in the course.

An online course has a unique culture and etiquette. Unlike popular social media that you may already be using in your daily life, such as Facebook or Twitter, online course etiquette more closely resembles that of a traditional, on-campus course. See Online Course Etiquette for some guidelines you can follow to help you be successful in your online course.



  1. First, there is a link in Blackboard to a Frequently Asked Questions (FAQ) page that can help a majority of questions you probably have. It is the question mark icon in the upper right corner of the screen.



  1. Second, ask your classmates. Many courses have a discussion board dedicated to student questions and conversation. Odds are a ‘techy’ in your class will be able to help you.

  2. Third, ask your instructor. If you’ve looked at the FAQs, read the syllabus for the class, and asked your classmates, and you still need assistance, than email your instructor for help. 

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ESL Spotlight

Maria Ayala
ESL Student

"Deciding to go back to school to learn English and obtain my GED has been one of the most important decisions I ever made. My credit ESL instructors guided and helped me to adjust to my new life as a student. They understood me as a student and as a person. Being a full-time worker, a full-time student, and a mother of three was not easy, but my instructors encouraged me to keep going. They spent time with me revising my writing and giving me feedback to improve my English, even after class time. They made me feel welcome and proud of being a student later in life. Now, I am a Hancock graduate with three AAs and am currently attending Cal Poly. I'm here because my instructors encouraged me to never give up. My ESL instructors believed in me even before I started believing in myself. It has been a long and not so easy road but I now know that I can reach all my goals."
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Student Success Scorecard

Last Modified Jun 16, 2016