FAQs - Frequently Asked Questions

  1. What is an online course? 
  2. What Couse Managment System does AHC Use?
  3. What if I have problems logging into Blackboard?
  4. Can I get an AA Degree entirely online?
  5. What do I do if I have emailed the instructor and I have not received a reply?
  6. Where do I find the course descriptions for the online course I'm interested in taking?
  7. Will I have to come to campus to take tests or attend classes?
  8. What computer skills do I need to take an online course?
  9. How much time do I need to study for an online course?
  10. When do online classes begin?
  11. How do I search for online courses that I am interested in?
  12. How do I apply and register?
  13. What textbooks do I need and how do I get my textbooks?


1. What is an online course?
Online courses are conducted over the Internet and typically do not have meetings in a designated physical space.  Coures materials are typically available online through a website or a course management system.  The college has designed Blackboard as their supported course management system.  Class activites and instructor/student communications are typically conducted by email and Blackboard. 

To take an online course, you must have access to the Internet and a computer. You will log in to your class to receive course information, view course content, submit assignments, and have discussions with your instructor and fellow students.

It is very important to remember the following points about online learning:
Online learning is flexible and convenient...but NOT EASIER!

2. What Course Management System does AHC Use?
The college uses Blackboard as its web-based course management system.  You can access Blackboard through the myHancock portal. Once you have logged in to the myHancock portal, simply click the Blackbaord icon in the upper right corner of the webpage. This will take you to Blackboard home webpage. Just as you have become familiar with the set up of a classroom on campus, you will become familiar with the features of an online classroom within Blackboard. The following are some of the basic features you will probably encounter when using Blackboard. 

  • Announcements
  • Assignments
  • Course information and content
  • Discussion Board
  • Exams/quizzes

Like other forms of electronic communication, Blackboard records each time you login and the course areas you visit while online. Your instructors will know whether or not you are participating (just as they would in a face-to-face class), so make sure to log into Blackboard frequently and participate in the online class.

3. What if I have problems logging into Blackboard?
Most of the college's online courses use Blackboard as their online delivery and you should be able to access Blackboard the first day of classes.  If you are unable to login, here are some possible reasons:

You recently registerd or added a class - Please be patient, it can take up to 6 hours to get into the system.  

You don't see your course in your course list - You will need to wait until your instructor makes the course available (usually the first day of instruction). So, although you may be able to log in to Blackboard, your courses won’t be available to you until your instructors makes them available.  Make sure your instructor is using Blackboard, not all instructors use Blackboard.

4. Can I get an AA Degree entirely online?
Yes, please click on the Online Degree and Programs link to find out more about our online degrees and certficates.  

5. What do I do if I have emailed the instructor and I have not received a reply?
If you emailed your instructor and don't receive a reply within the time the instructor said they would reply in their syllabus, contact the Department Chair for the academic department for that class.

If you are unable to reach the Department Chair, please contact the Distance Learning Department and we will help you find an alternative.

6. Where do I find the course descriptions for the online course I'm interested in?
Course descriptions can be found on the Class Schedule Search webpage and in the AHC catalog.
For the class schedule search please click here, Class Scedule Search 
For the AHC Catalog please click here,  Schedules & Catalog 

7. Will I have to come to campus to take tests or attend classes?
While many online classes do not require you to come on campus for tests or class meetings, there are some classes which do require you to come to campus. Any orientations or on-campus proctored testing should be in the clss section text information area.  The class section text information area can be found by clicking on the blue CRN# of the course you are interested in. It is also a good idea to check your instructor's syllabus.

8. What computer skills do I need to take an online course?
You don't have to be a computer wizard to have the technical skills necessary to be a successful online learner, but you do need to:

  • Be familiar with the operating system of the computer you are using
  • Be able to navigate the Internet using a browser (Internet 
Explorer, Mozilla Firefox, Google Chrome, or Safari)
  • Go to a specific URL (webpage)
  • Understand terms such as mouse, drag, open, launch, select, file, choose, double-click, download, upload, send, and so on
  • Use email
  • Attach a file to programs like email and Microsoft Word
  • Be able to type
  • Use the cut, copy and paste commands
  • Save, edit, and find files/folders on external storage and hard drives
  • Download and upload files
  • Print a page
  • Word Processing Skills
  • Open a new or existing file, save a file and rename a file
  • Print a document

9. How much time do I need to study for an online course?
You can expect to study a minimum of 6-9 hours each week for each 3 unit online class you are taking.

Most online classes at AHC are not self-paced. The instructor sets the deadlines for the course and students.

10. How do I register for online classes?
Registering for an online courses follows the same procedure and guidelines as an on-site course.  For more information on how to register please click here Apply & Register.

11. How do I search for online courses?

  • On the AHC homepage, click on the Class Search link.  
  • On the Class Schedule Search webpage Select A Term and Select Class Type (Credit).  
  • Under Session choose Distance Learning.
  • Click the Submit button.

This should bring up all the online courses that are being offered by AHC for the semeter.
Note: Be sure to click on the blue CRN# of the course you are interested in to receive more information about the course requirements.  For example, the course orientaiton, the exam method (on-site or online), instructor's email address, what textbooks are required for the course and crtical dates for the course.

12. When do online classes begin?
Online classes start the same time as on-site classes.  Check your class schedule to verifty when your online class starts.

13. What textbooks do I need and how do I get my textbooks?
On the Class Schedule Search Results webpage, click on the blue CRN# of the online course.  In the Section Information textbox you should see a link Click to check book costs... this link should should you the textbook that is required for the class 

You can also visit the bookstore by clicking here, AHC Bookstore.

 

 

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Last Modified Apr 7, 2015