Blackboard - our distance learning course management system

 Blackboard is a web-based Course Management System (CMS) that is used by AHC instructors. Instructors can use Blackboard to supplement regular classroom instruction or teach online courses. It offers a user-friendly environment where students can:

  • Read announcements from the instructor
  • View course information like syllabi and class notes
  • Email the instructor
  • Submit assigned work online
  • Participate in online discussions
  • Work on group projects
  • Take assigned assessments online and more 
  1. Blackboard computer and technical requirements.
  2. Blackboard supported browser requirements.
  3. How do I log into Blackboard. 
  4. What if I am having problems logging into the myHancock portal?
  5. What is my user name and password for Blackboard?
  6. How do I reset my Blackboard login?
  7. What if I have problems logging into Blackboard?
  8. My class is not showing up on Blackboard.
  9. How do I contact my instructor?
  10. I cannot see or access my Blackboard course menu links.
  11. Blackboard Online Support and Video

1. Blackboard computer and technical requirements.

2. Blackboard supported browser requirements.

3. How do I log into Blackboard?
You can access Blackboard through the AHC portal at http://myhancock.hancockcollege.edu  Click on the Blackboard icon and it will take you directly into Blackboard.
You can also access Blackboard directly at https://hancockcollege.blackboard.com/ and follow the log on instructions.
Note: Distance learning staff highly recommends that you go through the AHC portal as it cuts back on log in issues.

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4. What if I am having problems logging into the myHancock portal?
If you are having problems logging into the myHancock portal go to the myHancock portal login webpage and click on the appropriate link to get help.

5. What is my user name and password for Blackboard?
If you access Blackboard through the AHC portal you will not need a username and password, just click on the Blackboard icon and it will take you directly into Blackboard.
 
If you access Blackboard directly, your username is your myHancock portal username you received when you applied at AHC and your password is as follows:

  • First letter of first name
  • First letter of last name
  • Last five numbers of Social Security Number (i.e. ab12345) The letters must be lower case and there are no spaces.

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6. How do I reset my Blackboard login?
Blackboard enrollments are done automatically so you will not be able to change your username or password.

7. What if I have problems logging into Blackboard?
Most of the college's online courses use Blackboard as their online delivery and you should be able to access Blackboard the first day of classes.  If you are unable to login here are some possible reasons:

You recently registerd or added a class.  Please be patient, it can take up to 6 hours to get into the system.  

You may have been dropped from the course. Please check your class schedule on the myHancock portal and make sure that you are offically enrolled in the course.  

8. My class is not showing up on Blackboard.
Most Blackboard courses will not be visible to students until the first day of the semester in which they are registered.  Not all instructors use Blackboard so some of your courses may not appear in your Blackboard course list. Check with your instructor to see if they are using Blackboard. 
 
If you recently registered for the course, you will need to allow up to 6 hours from the time you register before Blackboard will acknowledge your enrollment. It may also be possible the instructor has not made their course available to students. Please contact the instructor and let them know that you are officially enrolled in their course and their Blackboard course is not showing in your course listing.

You don't see your course in your course list - You will need to wait until your instructor makes the course available (usually the first day of instruction). So, although you may be able to log in to Blackboard, your courses won’t be available to you until your instructors makes them available.  Make sure your instructor is using Blackboard, not all instructors use Blackboard.

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9. How do I contact my instructor?On the AHC home page, go to the Directories link, click on the Employee Directory link and search for your instructor.  You can search by name and/or department.

10. I cannot see or access my Blackboard course menu links.
This is due to a feature in Blackboard that maximizes the course site viewing area - but makes the course navigation buttons seem to disappear. Often, students don't even realize they have clicked on the arrow that causes this to happen and it can be very confusing.

image illustrating associated text

  1. For the course menu design, instructors can use text only or labeled buttons for the links.
  2. Open the course menu in a separate window. The detached menu always displays course materials as a directory tree. You can expand the view to show the hierarchy of course navigation and move the window wherever you wan
  3. Refresh your view
  4. Expand or collapse the course menu frame by moving your mouse pointer near the border and clicking the arrow. When you collapse the course menu, you have more room on the screen to view content.

11. Blackboard Online Support and Video

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SPOTLIGHT

Renee Crowell

Renee Crowell
Wildland Fire Tech Student

"Allan Hancock College was recommended to me as a good place to start my educational journey. I would highly recommend AHC because with every new subject taught there is always an instructor who is an expert in that field. I also love the opportunity we are given to test our new skills in real life scenarios.
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Last Modified Jul 2, 2015